Senior Salesforce Administrator

Los Angeles, CA

The Senior Salesforce Administrator reports directly to the Senior Manager, Sales Operations and Analytics.

Overall Responsibility:

The Senior Salesforce Administrator works with the Sales, Support, Operations, Finance and key stakeholders to administer the usage and integration of Machinima’s SFDC ecosystem.  

Key Areas of Responsibilities:

The Senior Salesforce Administrator is responsible for the following:

·  Oversees administration of Machinima’s SFDC instances including object and field definition, structure, documentation, long range requirements, operational guidelines, protections and licensing

·  Responsible for reliability of master data maintained on the platform

·  Defines SLA reports, dashboards, and processes to continuously monitor service quality, integrity and performance.

·  Maintain proper change control & develop Force.com elements as needed (Apex classes, triggers, visual force pages, etc.)

·  Guide the Sr. Mgr., Sales Operations & Analytics in making architecture decisions and assist with product evaluations and selections

·  Direct and enforce security control for all levels of security

·  Establishes Service Level Agreements for support of the ecosystem

·  Formulates and monitors policies, procedures and standards relating to all platform usage and performance

·  Responsible for ongoing support requests and administrative needs of users

·  Assist management to identify new and creative opportunities to leverage the platform to support additional business processes of functions

·  Manage outsourced Salesforce.com implementation partners as required